Refund policy

1. The buyer has the right to return received or collected goods without reason in accordance with the conditions specified in the "Goods return and guarantee" policy.

2. The right of return of goods does not apply - Products made according to the special instructions of the Buyer, they are not pre-made and are produced according to the choice or order of the Buyer. Goods which, due to their nature, are inseparably mixed or combined with other items after delivery.

3. The buyer who wants to return the goods must contact the Seller verbally or send a free form request to the Seller.

4. The goods must be returned to UAB "Vilduja" warehouses.

5. After receiving the returned product, we evaluate the condition of the product within 10 days and return the money for the product to the buyer. 

6. The buyer, who returned the goods, will be refunded the money paid for the Goods, including the delivery costs.

7. The returned Product must be unused, undamaged or its appearance has not changed substantially, i.e. such changes have been made to the appearance of the product or packaging that were necessary to inspect the product. The buyer must return the product in the original packaging, as well as return all the complete parts of the product. The cost of returning the product must be borne by the buyer.

8. When returning, it is necessary to present a VAT invoice or other document proving the purchase.

9. If the product does not meet the quality requirements, you can contact the nearest warehouse of UAB "Vilduja" for replacement or return of the product. A VAT invoice or other proof of purchase must be provided. It is also possible to fill out an electronic feedback for observed quality discrepancies here.

10. The Seller has the right not to return the amount paid to the Buyer until the Goods are returned to the Seller and checked.

11. In all cases, the buyer will have the rights due to the sale of poor-quality goods, which are provided for by the legal acts of the Republic of Lithuania.