1. These purchase rules are intended to provide information about UAB "Vilduja" and to state the conditions of sale for persons purchasing goods in the online store.
1.1. These Rules are applicable to the conclusion of any contract between the Seller and the Buyer for the sale of Goods. Please read these rules carefully before placing an order for any Goods or services in our online store.
1.2. The Buyer is allowed to copy these Rules.
1.3. We also inform you that these Rules may be changed according to the company's internal procedure. We recommend that you review these Rules each time you order Products.
2. The rules apply when purchasing Goods at https://www.vilduja.lt. UAB "Vilduja" (hereinafter "Seller") is registered and operating in the Republic of Lithuania, legal entity code 123945542, registered office address Panerių st. 45B, LT-03202 Vilnius. Data about UAB "Vilduja" are collected and stored in the Register of Legal Entities, the register is administered by the State Company Registruu centras. Seller's VAT payer code LT239455411.
2.1. The seller's contact information can be found in the Contacts section.
3. The Product images presented in the online store do not always correspond to the real products. We make every effort to ensure that the Product Images correspond to the real products.
3.1. We have all the Products presented in the online store in our warehouses. In the event that the ordered Product is no longer available, the Buyer is informed about this by e-mail or phone.
3.2. UAB "Vilduja" has the right to set the minimum or maximum quantity of the Product order for certain products at the time of ordering.
Processing of personal data
Conclusion of the sales contract
5. Natural and legal persons can purchase goods in this online store.
5.1. Before placing the final order, it is recommended that the Buyer read and check the order being placed, at each stage of placing the order.
5.2. The contract between the Buyer and the Seller is considered to be concluded when the Buyer, having created a Shopping Cart in the online store, specifying the Buyer's name, surname and contact details (address, phone number and other information), clicks the "Order" button. The Seller can contact the Buyer at the phone number specified in the order or by e-mail in order to resolve any ambiguities regarding the execution of the contract.
5.3. After placing the order, an e-mail is sent to the buyer confirming receipt of the order.
5.4. After preparing the order, the Seller sends an e-mail to the Buyer informing that the Goods have been sent to the Buyer or are ready for pick-up at the warehouse.
5.5. Each order of the Buyer is registered and stored in the database of the online store.
5.6. When ordering goods, the Buyer agrees that an electronic VAT invoice for the order will be sent to the e-mail address he specified.
5.7. If the Seller does not have the opportunity to sell the Product, due to the fact that it is not in stock, the Product is no longer for sale or due to an error in the online store, the Seller will inform the Buyer by e-mail or phone and the order may not be processed.
Change of purchasing rules
6.The Seller has the right to change these Rules, including but not limited to:
a) change of payment conditions;
b) amendments to legal acts
6.1. Every time the Rules change, the Seller can inform the Buyer about it.
Return of goods
7. The buyer has the right to return received or collected goods without reason in accordance with the conditions specified in the "Goods return and guarantee" policy.
7.1. The right to return goods does not apply due to:
a) Goods manufactured according to the special instructions of the Buyer, they are not pre-manufactured and manufactured according to the Buyer's choice or instruction;
b) Goods which, due to their nature, are inseparably mixed or combined with other items after delivery.
7.2. The buyer, who wants to return the goods, must contact the Seller verbally or send a free form request to the Seller.
7.3. The goods must be returned to UAB "Vilduja" warehouses.
7.4. After receiving the returned product, we evaluate the condition of the product within 10 days and return the money for the product to the buyer.
7.5. The buyer, who returned the goods, will be refunded the money paid for the Goods, including the delivery costs.
7.6. The returned Product must be unused, undamaged or its appearance has not changed substantially, i.e. such changes have been made to the appearance of the product or packaging that were necessary to inspect the product. The buyer must return the product in the original packaging, as well as return all the complete parts of the product. The cost of returning the product must be borne by the buyer.
7.7. When returning, it is necessary to present a VAT invoice or other document proving the purchase.
7.8. If the product does not meet the quality requirements, you can contact the nearest warehouse of UAB "Vilduja" for replacement or return of the product. A VAT invoice or other proof of purchase must be provided. It is also possible to fill out an electronic feedback for observed quality discrepancies here.
7.9. The Seller has the right not to return the amount paid to the Buyer until the Goods are returned to the Seller and checked.
7.10. In all cases, the buyer will have the rights due to the sale of poor-quality goods, which are provided for by the legal acts of the Republic of Lithuania.
Delivery of goods
8. At the buyer's choice, the Goods are delivered by a transport company.
8.1. The exact delivery price depends on the weight and price of the ordered Goods.
8.2. We deliver the goods ordered in the online store throughout Lithuania within 2 - 5 working days after order confirmation.
8.3. If more than one Product is ordered, they may be delivered at different times. There is no additional transport fee for this.
8.4. The right of ownership of the goods passes to the Buyer from the moment the courier hands over the Goods to the Buyer.
8.5. During the delivery of the package, the Buyer or the Buyer's representative must check the condition of the package with the representative of the transport company.
8.6. If a violation of the package of the shipment is detected, the Buyer or the Buyer's representative has the right not to accept the shipment. In this case, the courier, together with the Buyer or the Buyer's representative, fills out the package inspection report submitted by the courier, which indicates the violations found.
8.7. After the Buyer or the Buyer's representative accepts the shipment and signs the courier's data logger or paper delivery confirmation without comments, it is considered that the Goods were delivered in intact packaging.
8.8.Upon delivery of the Goods to the address specified by the Buyer, it is considered that the Buyer has received the Goods, regardless of whether the Goods are actually accepted by the Buyer or another person who accepted the Goods at the specified address. If the Goods are not delivered on the day of delivery of the Goods, the Buyer shall immediately inform the Seller.
8.9. When the Goods are not accepted by the Buyer, the Buyer must specify the data of the person accepting the Goods in the delivery information of the order.
8.10. When accepting the Goods, it is necessary to present a document confirming the identity of the person. If the Buyer cannot accept the Goods, but the Goods are delivered to the address specified by the Buyer, the Buyer cannot make claims to the Seller regarding the delivery of the Goods to the wrong person.
8.11. The Buyer must check the quantity, quality and completeness of the Goods within 14 (fourteen) days from the date of delivery of the Goods. If the Buyer does not do so within the specified period and does not make a claim to the Seller, it is considered that the quantity, quality and completeness of the Goods comply with the terms of the Agreement.
Product pick-up in stock
8.12. If the buyer chooses, the ordered Goods can be picked up free of charge in the warehouses of UAB "Vilduja".
8.13. After the Seller prepares the Goods for pick-up, the Buyer is informed about this by e-mail or phone call.
8.14. The ordered Goods must be collected no later than within 3 (three) working days after the Seller informed the Buyer by e-mail or phone call about the collection of the Goods. If the goods are not collected within the specified period, the order may be cancelled.
8.15. The ownership of the goods passes to the Buyer from the moment the Seller hands over the Goods to the Buyer.
8.16. When picking up the Goods in the store, the Buyer must provide:
a) indicate the order number;
b) to submit an identity document.
8.17. Only the Buyer can collect the Goods. If the Goods are to be collected by another person, he must be specified as the person handling the Goods when ordering the Goods. If the Buyer is a legal entity, the Seller may require authorization to collect the Goods.
8.18. The list of UAB "Vilduja" warehouses, where you can pick up the Goods, can be found in the "Contacts" section.
8.19. When picking up the goods, the Buyer or the Buyer's representative must check the quantity, quality and completeness of the Goods:
a) upon detection of a violation of the packaging of the Goods, inconsistency in the quantity, quality or completeness of the Goods, the Buyer or the Buyer's representative has the right not to accept the Goods;
b) Upon acceptance of the Goods by the Buyer or the Buyer's representative, it is considered that the Goods have been delivered in suitable packaging, the quantity, quality and assembly of the Goods comply with the terms of the Agreement.
Product price and shipping costs
9. Product prices are indicated in the online store. The Seller makes every effort to ensure that the prices of the Goods are correct.
9.1. Product prices may change, but these changes will not affect the concluded Agreements.
9.2. The prices of the goods are given excluding VAT.
9.3. Product prices do not include shipping costs. The amount of delivery costs indicated in the online store may change.
9.4. Despite the efforts of the Seller, there remains the possibility that some of the Goods may be listed at incorrect prices. In the event that the Seller determines that the price of the Goods is incorrect, it informs the Buyer about this by e-mail or phone call and cancels the order. In order to purchase the same Product, the Buyer must order it again.
10. The Buyer can pay for the Goods:
a) by bank transfer;
b) cash or bank card when picking up goods in warehouses
10.1.Legal entities need to pay by bank transfer to the Seller's account specified in the advance VAT invoice sent to the Buyer, indicating the order number provided in the purpose of payment
10.2. After choosing the payment method specified in point 11.1(a), the Buyer must make a payment order no later than 48 (forty-eight) hours after placing the order. If the payment order is not made within this period, the Seller has the right to cancel the order.
10.3. The seller starts executing the order when he receives a notification from the bank about the completed payment.
11. The buyer must provide correct data in the purchase form.
11.1. The buyer must use the online store honestly and correctly, not to harm its work and operation. If the Buyer does not comply with this provision, the Seller may limit or suspend the Buyer's ability to use the online store without warning.
11.2. The Buyer must pay for the Goods and accept them in accordance with the procedure established by these Rules.
11.3. The buyer must comply with the requirements set forth in these Rules and the legal acts of the Republic of Lithuania.
12. The Goods sold by the seller are guaranteed in accordance with the requirements set forth in the legal acts of the Republic of Lithuania.
Responsibilities of the seller
13. The seller undertakes:
a) enable the Buyer to properly use the services provided by the online store;
14. The Seller provides a warranty valid for a certain period of time for different Products, the term and other conditions of which are specified in the documents accompanying the Product. The warranty obligations of the product manufacturer are valid only if the conditions of use of the product are not violated. Before using the Product, the Buyer must read the product's operating instructions.
14.1. Defects in the goods are eliminated, poor-quality goods are replaced, returned in accordance with the procedure provided for in the Rules and taking into account the requirements of the legal acts of the Republic of Lithuania.
14.2. The buyer who wants to file a complaint about low-quality or incompletely packaged Goods can do so at UAB "Vilduja" warehouses or by e-mail firstname.lastname@example.org
14.3. When submitting a complaint, the Buyer must submit a document confirming the purchase of the Product and specify the following information:
b) Product defect, signs of failure or missing part;
c) provide other evidence: Product photo, Product packaging photo, other.
14.4. When submitting a complaint, the Buyer must indicate the steps to resolve the complaint:
a) By removing defects of the Product, if they can be removed;
b) by intelligently reducing the purchase price;
c) replacing the Product with a good quality product, except for cases where the defects were caused by the fault of the Buyer;
d) returning the paid price of the Product.
14.5. The response to the claim is submitted within 10 (ten) days.
14.6. For warranty maintenance issues, the Buyer can also call +370 5 2330650 or e-mail by e-mail: email@example.com.
15. The buyer is responsible for the actions performed in the online store, including the correctness of the data provided.
15.1. The buyer is responsible for storing or transferring his login data to third parties.
15.2.The Seller, to the extent that it does not conflict with the legal acts of the Republic of Lithuania, is released from liability when losses arise because the Buyer, disregarding the Seller's recommendations and not familiarizing himself with these Rules
15.3. The parties are responsible for the violation of the Agreement concluded in the online store in accordance with the procedure established by the legal acts of the Republic of Lithuania.
15.4. If the Seller violates the provisions of these Rules, he is responsible for the damage suffered by the Buyer, which arises as a foreseen consequence of the violation of these Rules. Damage is considered foreseeable if there is an obvious consequence of the Seller's violation or such damage was realized by the Seller and the Buyer when concluding the Agreement.
15.5. The Seller is not responsible for the information provided on the websites of other companies if the Buyer accesses them through the links in the online store.
Force Majeure (Farce Majeure)
16. The Seller will not be responsible for non-performance, late performance of the Contract or obligations under the Contract, if it was caused by Force Majeure.
16.1. Force majeure means any event beyond Seller's control.
16.2. If a Force Majeure event occurs that affects the fulfillment of the Seller's obligations:
a) The Seller will inform the Buyer;
b) The performance of the Seller's obligations will be suspended or the performance deadline will be extended for the duration of Force Majeure.
Sending and receiving information
17. In order to contact the Seller, the Buyer sends an email to the Seller at firstname.lastname@example.org.
17.1. The Seller sends all notifications to the Buyer to the e-mail address provided by the Buyer.
18. Contracts for the purchase of goods concluded between the Seller and the Buyer are subject to these Rules together with other documents specified in them.
18.1. The buyer, in accordance with the legal acts of the Republic of Lithuania, has rights related to goods of inadequate quality. The provisions of these Rules cannot be interpreted as limiting their use.
18.2. The Seller may transfer his duties under the Agreement to a third party, such transfer of duties will not affect the Buyer's rights and the Seller's obligations.
18.3. If one or more provisions of these Rules are recognized by the court as illegal or otherwise unenforceable, other provisions of the Rules remain valid.
18.4. The Seller's delay in exercising the right under this Agreement does not mean the Buyer's release from the obligation or waiver of this right.
18.5. The laws of the Republic of Lithuania are applied to these Rules and relations between the parties in accordance with these Rules.
18.6. Disputes or disagreements related to these Rules, their violation, termination or validity shall be resolved in accordance with the procedure established by the legal acts of the Republic of Lithuania.